You’re offline. This is a read only version of the page.
My journey into management began during my gap year when I ventured into the vibrant and fast-paced world of hospitality and catering. I started as a trainee assistant manager at a Whitbread pub, gaining hands-on experience in leading teams, delivering exceptional customer service, and managing operations in a high-pressure environment. This early role ignited my passion for leadership and laid the foundation for my future career.
Over the next 20 years, I built a career specializing in pubs and licensed premises. Working in licensed premises gave me a unique understanding of compliance, customer engagement, and team dynamics, all within a highly regulated industry. These experiences honed my ability to navigate challenges, foster strong relationships, and drive operational success—skills that would later prove invaluable as I transitioned into education and training.
In 2015, I made a significant career shift into the education sector, joining a national training provider as an NVQ assessor. Specializing in the training of hospitality management, I drew on my extensive experience in pubs and licensed premises to help apprentices develop their skills and achieve their qualifications.
For six years, I worked closely with apprentices, guiding them through their learning journeys and providing mentorship tailored to the unique demands of the hospitality industry. This role deepened my appreciation for education as a transformative tool for personal and professional growth.
In 2021, I transitioned into a management role with a small independent training provider. This new chapter allowed me to build on my expertise in both hospitality and education, applying my leadership skills to support staff, improve operational outcomes, and enhance the learner experience.
This role challenged me to think strategically, balancing the needs of the organization with the well-being and development of both staff and students. It also cemented my interest in advancing within the education sector.
Throughout my career, I have been guided by a commitment to continuous improvement, collaboration, and well-being. Whether managing pubs, mentoring hospitality professionals, or leading in education, my focus has always been on empowering individuals and fostering environments where success is attainable for all.
Throughout my career, I have been guided by a commitment to continuous improvement, collaboration, and well-being. Whether managing pubs, mentoring hospitality professionals, or leading in education, my focus has always been on empowering individuals and fostering environments where success is attainable for all.
From my early days managing licensed premises to my current role as Head of Operations at Professional Academy, my career has been a journey of growth, transformation, and discovery. Today, I am proud to lead with purpose and dedication, driven by a lifelong belief in resilience, adaptability, and the power of learning to create meaningful change.
Here at Professional Academy, we can help you with that first step, whether it is a short course to whet your appetite, an apprenticeship, or a professional qualification to become a Chartered Manager. Contact us today to find out more and take the first step toward making your mark in management.