You’re offline. This is a read only version of the page.
Discover detailed information about our courses and how our unique blend of resources will equip you to successfully complete your qualification and achieve your career goals.
Unlock your full potential with our FREE resource, packed with top tips to enhance every study session. Whether you're juggling work, family, or other commitments, these invaluable insights will empower you to study smarter, not harder.
Hi, I’m Hazel Lott-Canning, and I’ve spent my career building my skills and experience in management. Whether you’re an aspiring manager or considering a career change, I want to share the strategies that have helped me and how you can make your mark in management:
When I first stepped into management, my motivation was financial benefits and the opportunity to have my voice heard. However, over time, I realised that the most rewarding part of leadership is seeing people grow—helping them develop their skills, knowledge, and confidence. Through my experiences, I’ve learnt that successful management is about balance: fostering independence while providing support, setting clear expectations while being kind, and always keeping the bigger picture in mind. Here are my top three tips for effective leadership, based on what has worked for me.
I’ve found that most employees prefer to get on with their work without constant oversight. That’s why I embrace a supportive, laissez-faire management style—I trust my team to do their jobs, but I make sure they know I’m always available when they need guidance. Regular one-on-one meetings provide the structure for important conversations, whether it’s offering support, discussing challenges, or giving performance feedback. The key is to empower people while ensuring they never feel isolated.
I believe in giving feedback that helps my team see how their growth contributes to the company’s long-term success. No one learns at the same pace, so I focus on being patient and supportive. When employees understand how their work fits into the bigger picture, they become more engaged in their roles. I always aim to create a culture where feedback is seen as an opportunity to improve rather than as criticism.
One of the biggest lessons I’ve learnt is the importance of balancing kindness with authority. I always strive to be approachable and supportive, but I also know that setting clear boundaries is crucial. Being too lenient can lead to issues with accountability, while being too rigid can demotivate a team. I’ve found that the best approach is to be firm but fair, creating an environment where employees feel valued and know what’s expected of them.
Challenges are inevitable in management, and the best approach is to tackle them directly. Avoiding difficult situations only makes them worse over time. I’ve learnt that addressing issues head-on with transparency and confidence builds trust with my team. Additionally, following through on commitments is crucial—if I say I’ll do something, I make sure to deliver. This reliability strengthens relationships and sets a standard of accountability that encourages employees to do the same.
For me, effective management isn’t about controlling every detail—it’s about guiding, supporting, and setting a clear vision. By encouraging independence, providing meaningful feedback, and balancing kindness with strong boundaries, I’ve been able to create a team culture where people feel empowered and motivated.
Management is a rewarding career path full of opportunities. Stay informed and challenge yourself to keep growing. Whether you are just starting out or transitioning from another industry, your career is in your hands—go for it!
Here at Professional Academy, we offer the full suite of Chartered Management Institute and Institute of Leadership & Management professional qualifications, Level 3 and 5 Management Apprenticeships, and the Level 3 Business Administrator Apprenticeship to start or progress your career, and navigate your path to becoming a Chartered Manager. Talk to us today to find out how we can help you with your career in management.