ILM Level 3 Diploma for Managers

Building on your ‘hands on’ management experience, this course focuses on the practical aspects of management including using plans to manage resources, personnel and customer awareness.

Who are Management and Leadership qualifications for?

Designed for those who are relatively new or are already operating in a first-line management or a supervisory role and this qualification is ideal if you wish to improve your knowledge and skills to progress further or have had little or no formal training in management.

Entry requirements

There are no formal entry requirements however we recommend that this course is most suitable if you have gained approximately two years of supervisory or management experience.

If English is not your first language, evidence of at least IELTS level 6.5 or Trinity ISE III/IV will also be required.

How long will it take?

To achieve the Level 3 Diploma for Managers learners must achieve all 17 units. There are multiple hand-in dates a year and you can begin your studies at any time.

Total Qualification Time (TQT) is comprised of the following two elements:

• The number of hours which an awarding organisation has assigned to a qualification for guided learning. 
• An estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment.

We commit ourselves to support all Professional Academy students for up to a maximum of two years as standard. 

What modules will you study?

Team Development and Resource Management

Aims of the unit

This unit will provide learners with knowledge and skills of how to effectively support and develop individuals and teams in achieving objectives and improving performance. Learners will also develop the skills for effectively managing resources and change.

Learning outcome

• The learner will understand leadership styles and how to facilitate cross team working to support the delivery of organisational objectives.
• The learner will be able to use coaching to support people in achieving objectives and improving performance.
• The learner will be able to manage a change in the workplace to deliver organisational objectives.
• The learner will be able to manage resources in a team.

Building a High Performance Team

Aims of the unit

This unit will provide learners with knowledge of management models, team dynamics and motivational techniques. In addition, learners will also learn about learning styles and feedback mechanisms. Learners will be able to build a high-performing team, set operational and personal goals, monitor progress, share best practice and provide feedback. In addition, learners will also be able to build trust, actively listen, manage conflict and negotiate and influence effectively.

Learning outcome

• The learner will understand leadership and team management models, team dynamics and motivation techniques.
• The learner will understand learning styles, feedback mechanisms and how to use emotional intelligence.
• The learner will be able to build a high performing team to achieve operational and personal goals and objectives.
• The learner will be able input into discussions, provide feedback more widely and share good practice across teams.
• The learner will be able to build relationships and trust within and across own team.

Managing Self

Aims of the unit

This unit will provide learners with the knowledge and skills required to plan and manage their own personal development, including feedback from others, and to promote effective time management for self and others. The unit will also provide learners with a knowledge of how to be self-aware and understand unconscious bias and inclusivity.

Learning outcome

• The learner will understand self-awareness and unconscious bias and how to promote inclusivity in the workplace.
• The learner will be able to reflect upon own performance and seek feedback from others to create a Personal Development Plan making timely changes.
• The learner will be able to manage own workload and that of others using time management tools and techniques.

Communication and Interpersonal Skills

Aims of the unit

This unit will provide learners with the knowledge and skills required to effectively communicate using a range of formats and adaptions to build relationships with customers, teams and management. This unit will also give an insight of how to manage challenging conversations, raise concerns and provide constructive feedback.

Learning outcome

• The learner will be able to communicate to build and manage customer relationships.
• The learner will be able to chair meetings and present information to the audience whilst facilitating the contribution of others.
• The learner will understand how to manage challenging conversations, raise concerns and provide constructive feedback.

Organisational Culture and Strategy

Aims of the unit

This unit will provide learners with knowledge of equality, diversity and inclusion and organisational responsibilities in the workplace. Learners will explore how organisational strategy and culture are developed and will acquire the knowledge and skills to communicate the strategy, team purpose and operational plans.

Learning outcome

• The learner will understand equality, diversity and inclusion in the workplace and the organisational responsibilities.
• The learner will understand how organisational strategy and culture are developed.
• The learner will be able to communicate organisational strategy, team purpose and deliver against operational plans.

Problem Solving and Decision Making

Aims of the unit

This unit will provide learners with knowledge and skills of problem solving and decision making techniques, approaches to manage relationships, change and resources. Learners will also explore how to implement plans, respond to feedback and seek solutions to meet business needs.

Learning outcome

• The learner will be able to solve problems and make business delivery decisions using relevant techniques.
• The learner will understand the approaches to manage stakeholder and customer relationships, including emotional intelligence and conflict management techniques..
• The learner will understand how to implement plans, manage change and resources.
• The learner will be able to implement plans, manage change and resources whilst responding to feedback and seeking solutions to meet business needs.

Data Management

Aims of the unit

This unit will provide learners with the knowledge and skills on how to manage and protect business data, including policies and procedures, the use and benefits of different technologies. Learners will explore how to manage data, from the collection, interpretation, analysis and finally the creation of reports that will support decision making.

Learning outcome

• The learner will understand how to manage and protect business data using different technologies.
• The learner will understand how to manage and use data to support decision making.
• The learner will be able to collect, manage, analyse data and create reports to support decision making.

Organisational Governance

Aims of the unit

This unit will provide learners with knowledge of HR systems, legal requirements and how to manage performance. It will also provide learners with the knowledge and skills required to apply organisational governance and compliance to deliver value for money and ensure effective budget controls.

Learning outcome

• The learner will understand Human Resources (HR) systems, legal requirements and performance management processes and techniques.
• The learner will understand organisational governance and compliance, how to monitor budgets and deliver value for money.
• The learner will be able to apply organisational governance and compliance requirements to control budgets.