Team Leader / Supervisor Apprenticeship (Level 3)

Knowledge - What is required

(through formal learning and applied according to business environment)

• Leading People: Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.

• Managing People: Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.

• Building Relationships: Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.

• Communication: Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

Skills - What is required

(acquired and demonstrated through continuous professional development)

• Leading People: Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modellingvalues and behaviours, and managing change effectively.

• Managing People: Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.

• Building Relationships: Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively.

• Communication - Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.

Knowledge - What is required

(through formal learning and applied according to business environment)

• Operational Management: Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.

• Project Management: Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.

• Finance: Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.

Skills - What is required

(acquired and demonstrated through continuous professional development)

• Operational Management: Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.

• Project Management: Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.

• Finance: Applying organisational governance and compliance requirements to ensure effective budget controls.

Knowledge - What is required

(through formal learning and applied according to business environment)

• Awareness of Self: Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence

• Management of Self: Understand time management techniques and tools, and how to prioritise activities and approaches to planning.

• Decision Making: Understand problem solving and decision making techniques, and how to analyse data to support decision making.

Skills  - What is required

(acquired and demonstrated through continuous professional development)

• Self-Awareness: Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

• Management of Self: Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.

• Decision Making: Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.